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Is Poor Communication Ruining Your Customer's Dealership Experience?

Is Poor Communication Ruining Your Customer's Dealership Experience?

How Communication Impacts The Customer Experience Have you ever stayed at a Ritz-Carlton? If you have, then you’ve experienced their Gold Standards service—the framework of how they deliver amazing customer service. Employees pledge to provide “the finest personal service” to their guests. Check out this cool story that

Free Video Training: The Managed Dealership Floor

Tom Stuker: Keynote Speaker at Marketplace Master Dealership Series

Tom Stuker: Keynote Speaker at Marketplace Master Dealership Series

Referrals, referrals, referrals.... sell more cars by asking for referrals.

Referrals, referrals, referrals.... sell more cars by asking for referrals.

Six Ways To Boost Sales 25% Without Adding Expense (Part 2: Last 3 of 6 Ways)

Six Ways To Boost Sales 25% Without Adding Expense (Part 2: Last 3 of 6 Ways)

Attend Tom Stuker’s 5-Day BDC and Phone Training Bootcamp

Attend Tom Stuker’s 5-Day BDC and Phone Training Bootcamp

Salespeople & Star Athletes One and the Same

Salespeople & Star Athletes One and the Same