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Phone Training Manuals by Automotive Training Network

Elevate Your Phone Skills, Transform Your Sales

In automotive sales, mastery over phone communication is not just an asset—it's a necessity. Automotive Training Network presents an exclusive series of Phone Training Manuals meticulously designed to empower salespeople and Business Development Center (BDC) representatives. From foundational skills to advanced sales strategies, our manuals cover every aspect of phone-based customer interaction, ensuring your team has the knowledge and confidence to drive results.

Our Comprehensive Range of Manuals

Tailored Training for Every Need

  • Phone Fundamentals: Build a strong foundation with essential phone communication skills, etiquette, and techniques for engaging potential customers.
  • How to Sell 20+ Units a Month: Learn the secrets of top performers. This manual offers strategies to increase your sales volume through effective phone engagement.
  • Mastering the Inbound Phone Call: Turn every inbound call into an opportunity. Discover methods to capture interest, provide value, and guide callers toward making a purchase.
  • Digital Lead Management: Optimize your approach to handling digital inquiries. This manual teaches how to manage and convert digital leads through strategic phone follow-ups effectively.
  • Bringing Them Back to Buy: Strategies for re-engaging customers who have gone silent. Learn techniques to reignite interest and bring potential buyers back into the sales process.
  • Handling Inbound Objections: Equip yourself to handle common objections encountered during inbound calls, turning hesitations into selling opportunities.
  • Mastering Outbound Objections: Master the art of overcoming objections in outbound calls, ensuring you can navigate challenges and keep the conversation moving towards a sale.
  • 20+ Outbound Calls: Increase your outreach success. This guide provides a blueprint for effective outbound calls, including planning, execution, and follow-up strategies.
  • Power Prospecting: Elevate your prospecting game. Learn advanced techniques for identifying and engaging potential leads, setting the stage for successful sales calls.

What our customers have to say about us

  • Since our sales department underwent the comprehensive training program provided by ATN, the transformation has been nothing short of remarkable. The hands-on approach to sales techniques, combined with a deep dive into customer psychology, has empowered our team to achieve and surpass our sales targets consistently. The training has fostered a new level of confidence and expertise among our sales staff, enabling them to connect with customers more effectively and close deals with greater efficiency. This program has not only boosted our sales figures but also significantly enhanced the overall customer experience at our dealership. We are immensely grateful for the positive impact this training has had on our team and our business.

    GSM

    Large Midwest Dealership

  • ATN's training program has been a game-changer for our dealership's finance department. The training has not only improved our efficiency and compliance but also significantly enhanced our ability to offer customers the best financing options tailored to their needs. We have dramatically increased our backend profits. Our finance department is now more confident and competent, directly contributing to an increase in customer satisfaction and loyalty. Thanks to ATN, we're setting new standards in automotive finance.

    GM

    Mid-size Dealership East Coast

  • Implementing ATN's lead management training program has revolutionized the way our dealership handles digital leads. Before ATN, our approach to lead management was inconsistent and often ineffective, resulting in missed opportunities and lost sales. The training provided by ATN equipped our sales team with cutting-edge techniques for tracking, nurturing, and converting leads into sales. The tools and strategies introduced have dramatically increased our conversion rates and maximized our sales potential. Our team now operates with a level of precision and professionalism that sets us apart in the competitive automotive market. ATN's program has not only boosted our sales figures but also enhanced our reputation for excellence in customer service.

    Dealer Principal

    Large Dealer West Coast

  • Since our sales department underwent the comprehensive training program provided by ATN, the transformation has been nothing short of remarkable. The hands-on approach to sales techniques, combined with a deep dive into customer psychology, has empowered our team to achieve and surpass our sales targets consistently. The training has fostered a new level of confidence and expertise among our sales staff, enabling them to connect with customers more effectively and close deals with greater efficiency. This program has not only boosted our sales figures but also significantly enhanced the overall customer experience at our dealership. We are immensely grateful for the positive impact this training has had on our team and our business.

    GSM

    Large Midwest Dealership

  • ATN's training program has been a game-changer for our dealership's finance department. The training has not only improved our efficiency and compliance but also significantly enhanced our ability to offer customers the best financing options tailored to their needs. We have dramatically increased our backend profits. Our finance department is now more confident and competent, directly contributing to an increase in customer satisfaction and loyalty. Thanks to ATN, we're setting new standards in automotive finance.

    GM

    Mid-size Dealership East Coast

  • Implementing ATN's lead management training program has revolutionized the way our dealership handles digital leads. Before ATN, our approach to lead management was inconsistent and often ineffective, resulting in missed opportunities and lost sales. The training provided by ATN equipped our sales team with cutting-edge techniques for tracking, nurturing, and converting leads into sales. The tools and strategies introduced have dramatically increased our conversion rates and maximized our sales potential. Our team now operates with a level of precision and professionalism that sets us apart in the competitive automotive market. ATN's program has not only boosted our sales figures but also enhanced our reputation for excellence in customer service.

    Dealer Principal

    Large Dealer West Coast

Why Choose ATN Phone Training Manuals?

  • Expertly Crafted Content: Developed by sales and communication experts with extensive automotive industry experience.
  • Practical and Actionable: Each manual has actionable insights, practical tips, and real-world scenarios to apply immediately.

Why ATN Phone Training Manuals?

  • Versatile Training Tools: Ideal for individual study, group training sessions, or as part of ongoing professional development programs.
  • Proven Strategies: Based on proven techniques and strategies that have helped countless sales professionals and BDC reps enhance their performance.

Transform Your Sales Approach Today

Whether you're looking to refine your team's phone etiquette, boost sales numbers, or master the art of digital lead conversion, ATN's Phone Training Manuals offer the knowledge and tools needed to succeed. Embrace the power of effective communication and watch your dealership's sales soar.

Phone Training Manuals by Automotive Training Network

Explore our collection and empower your team with the skills to thrive in today’s competitive automotive sales environment.

Contact us today!

What Our Clients Say

Since our sales department underwent the comprehensive training program provided by ATN, the transformation has been nothing short of remarkable. The hands-on approach to sales techniques, combined with a deep dive into customer psychology, has empowered our team to achieve and surpass our sales targets consistently. The training has fostered a new level of confidence and expertise among our sales staff, enabling them to connect with customers more effectively and close deals with greater efficiency. This program has not only boosted our sales figures but also significantly enhanced the overall customer experience at our dealership. We are immensely grateful for the positive impact this training has had on our team and our business.
ATN's training program has been a game-changer for our dealership's finance department. The training has not only improved our efficiency and compliance but also significantly enhanced our ability to offer customers the best financing options tailored to their needs. We have dramatically increased our backend profits. Our finance department is now more confident and competent, directly contributing to an increase in customer satisfaction and loyalty. Thanks to ATN, we're setting new standards in automotive finance.
Implementing ATN's lead management training program has revolutionized the way our dealership handles digital leads. Before ATN, our approach to lead management was inconsistent and often ineffective, resulting in missed opportunities and lost sales. The training provided by ATN equipped our sales team with cutting-edge techniques for tracking, nurturing, and converting leads into sales. The tools and strategies introduced have dramatically increased our conversion rates and maximized our sales potential. Our team now operates with a level of precision and professionalism that sets us apart in the competitive automotive market. ATN's program has not only boosted our sales figures but also enhanced our reputation for excellence in customer service.