Part 2: Five Reasons Why Over 90 Percent of BDCs Underperform
Last month I covered the top 5 of 10 reasons why over 90% of BDCs underperform (read article), which include: not being BDC ready, having the wrong BDC manager in place, not having 100% management buy-in, the need to boost outbound call volumes, and BDC reps lacking great phone skills.