GLOSSARY

• Car Key Coding
• CarFax
• Cash In Bank
• Car Allowance
• Cap Reduction
• Cap Cost
• Campaign Management
• Call-to-Action (CTA)
• Cabin Filter
• Business Office
• Bottom Line
• BDC Representative (BDR)
• BDC Manager (BDM)
• BDC
• Average Price to Market
• Average Cost to Market
• Autopilot (Driver Assistance)
• Automotive Sales Process
• Automotive CRM
• Auto Repair Order
• Auto Parts
• Auto Loan
• Asymmetric Tread
• Assistant Service Manager
• Assignment
• As-Is Sale
• APR (Annual Percentage Rate)
• Appraisal
• Alternative Financing
• Allowance
• Alignment
• Airbag
• Advertising & Promotion
• ADF - Auto-lead Data Format
• Addendum Sticker
• Acquisition Fee
• Accounts Receivable Credit Balance
• Accounts Payable - Trade Creditors
• Account Penetration
• ABS (Anti-lock Braking System)
• TERM 1