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Mark Gilbert

CEO of Automotive Training Network with 40+ years in automotive. Creator of the Balanced Selling Programme and Customer First Sales Process. Speaker at NADA and AADA, and trainer for Ford Motor Company.
Service Drive Selling

Service Drive Selling: Understanding What You’re Doing Wrong

Put Yourself In Their Shoes You pull up to the service drive for your 9 AM oil change appointment. A young, bright-eyed service advisor meets you at your car and gives you a warm, professional greeting. You inform him you’re here for your appointment to get your vehicle
Sep 17, 2018

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