Service

2-DAY: HOW TO INCREASE YOUR SERVICE BUSINESS VIA PROACTIVE MARKETING

Increase your revenue from your fixed operations by improving your technique and staff responsibilities from reactive to proactive. Maximize the effectiveness of your current service organization and achieve dramatic increases in hours and sales.

To sign up for the 2-Day Service Workshop, click here.

For more information on the 2-Day Service Workshop, click here.

9:00-10:30

Introduction
What works, what doesn't & why
Soft sell, smart sell
Key areas to consider
Question types and examples

10:30-10:45

Break

10:45-12:30

How to maximize the incoming call
How to qualify
Do's & Don'ts
Basic steps to incoming call
Live demonstration by trainer

12:30-1:30

Lunch

1:30-3:00

Guidelines to outbound call
Understanding of customer responses
Roleplay and live demonstration of all types of calls

3:00-3:15

Break

3:15-4:30

Missed service appointment
Follow up of service repair order
Confirmation of appointment
Delinquent service customer
Special order parts follow up
Customer CSI call
Service maintenance scheduling

To sign up for the 2-Day Service Workshop, click here.

For more information on the 2-Day Service Workshop, click here.

Service

Workshops