Guaranteed Phone Success Workshop
1-DAY TRAINING: GUARANTEED PHONE SUCCESS WORKSHOP
This training course focuses on improving the following skills;
- Mastering Phone-Ups, understanding what it takes to bring prospects back to buy, how to master outgoing calls and finally proven ways to get more prospects and sell more.
Remember: All of our workshops can be customized for your specific in-house needs.
To sign up for the Guaranteed Phone Success (GPS) Workshop, click here. For more information on the Guaranteed Phone Success (GPS) Workshop, click here.
Guaranteed Phone Success
Day One, Group A: Half Of Sales And Management
Day Two, Group B: Remaining Half Of Sales And Management
Key Receptionists
- Special job responsibilities with regard to phone-up control
- Proper telephone etiquette
- Answering / Transferring
- How calls are logged & tracked
Management Meeting
- Logistics of phone-control based on dealership layout
- Management accountability to ownership and sales team
- Establishing minimum standards for the next 30 days
- Total opportunity management – how it works
- Developing a game plan and making it work for proven results
- Effective use of floor / phone logs
- Keeping sales team accountable in less than 60 seconds a day per associate
Mastering Phone-Ups
- Maximizing the incoming call
- What works, What doesn't and Why
- Soft sell - Smart sell
- Do's & Don'ts
- 6 steps to the ULTIMATE phone-up
- Live shopping of dealership
- Setting rock solid appointments
- Taking control & proper qualifying
- Motivating the customer to come in today
- The "Best Price Shopper"
- "What's my car worth?"
- Lease Adv. - the mileage?
- Role-play, Role-play, Role-play
Bringing 'Em Back To Buy
- Taking & maintaining control
- Extracting the "Real" objection
- Current commitment level
- Calling the MISSED appointment
- Maximizing the "Lost" sale
- Overcoming "We're still thinking about it"
- The "PR" or "CDR" callback
- Role-play, Role-play, Role-play
- Live demonstration of actual calls via speaker phone!
12:00 – 1:00
Lunch
Guaranteed Phone Success
- Priority calling
- What calls produce the most sales
- Incidental contact
- Soft sell - Smart sell
- Guidelines, fundamentals & psychology of phone use
- Utilizing voice mail & answering machines
- Best times & best places to call
- Role-play, Role-play, Role-play
Power Prospecting & Total Opportunity Management
- Follow-up or foul up??
- Asking & GETTING referrals
- Effectively calling the referral
- Total Opportunity Management
- Contacting "Orphan Owners"
- 3-Day follow-up call after delivery, made by our instructor LIVE on speaker phone
- Maximizing the delivery process to obtain referrals
- Role-play, Role-play, Role-play
To sign up for the Guaranteed Phone Success (GPS) Workshop, click here. For more information on the Guaranteed Phone Success (GPS) Workshop, click here. |
