BDC Management Workshop
1-DAY: DEVELOPING A BDC PROFIT CENTER
This is an A-Z on how to implement a BDC, we will discuss Process, Staffing, Education, Compensation, Expectation Levels and the key characteristics for performance on a day to day basis.
To sign up for the 1-Day BDC Workshop, click here. For more information on the 1-Day BDC Workshop, click here.
Introduction
- Is your BDC a profit center?
- Current Expectation Levels
- Proactive or Reactive
- What is a Specialist?
Education
- Basic Fundamentals
- Establishing and Maintaining Technique Levels
- Keys to Maximizing Phone-Ups
- Effective Unsold Traffic Follow-Up
- Creating an Internet Sales Process
- Service Follow-Up
Process Management
- Fifteen Minute Window for Phone-Ups
- Importance of “Spotter”
- Utilizing Your CRM
- Distributing Leads for Optimum Performance
Performance Management
- Phone Certification
- Specialization
- Implementing Minimum Standards
- Importance of Daily Team Meetings
- Consequences for Non Performance
- Proactive as well as Reactive Room
- Effective Staffing of the Room
- Performance Compensation Plans
Summary
- Where the Additional 20-25% Sales Come From
- 10 Key Points for Optimum Performance
To sign up for the 1-Day BDC Workshop, click here. For more information on the 1-Day BDC Workshop, click here. |
